Thanks for attending summit! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands of people are attending an epic online event like this.


1. Before opening a ticket, please review the following Frequently Asked Questions.


2. If your question is not answered, please submit a Customer Support ticket at the icon at the bottom of this page.




Ray & Team


I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

I entered my username and password for my members area account and was unable to log in. What’s the deal?

I missed some of the videos from an earlier day, and they have expired. Can I still access them somehow?

Help! I can’t get the videos to play or they are skipping/playing slowly…

Thanks for reading! If you still need our help, please submit a ticket using the icon below (bottom right of this page)!

We’ll get back to you as soon as we can.

This support system is intended to address technical issues and concerns for online event itself. We encourage you to reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer any specific summit topic related questions through this system. Thank you.

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